Last updated: 12/17/2025

1024.ai (“we”, “our”, or “the App”) respects the privacy of merchants and their customers. This Privacy Policy explains how data is collected, used, and protected when you install and use our Shopify app.

1. Information We Collect

We only collect data that is necessary to provide the app’s functionality, including:
Store information (store name, domain, email)
Product and variant data required for customization
Order data related to customized products
Design data created by customers (images, text, configuration data)
Uploaded assets provided by merchants (graphics, masks, templates)
Usage data related to app features (for billing and performance)
We do not collect personal customer payment information.

2. How We Use the Data

Collected data is used solely to:
Enable product customization and preview
Generate design files for orders
Provide AI image generation and background removal features
Display customized designs in carts and orders
Support billing, usage tracking, and app functionality
Improve performance and reliability of the app

3. AI Features & Image Processing

When AI features are used:
Images are processed only to generate the requested result
We do not use merchant or customer images to train public AI models
Generated content belongs to the merchant and their customers

4. Data Storage & Retention

Data is stored securely using industry-standard practices
Design files and assets are retained only as long as needed for order fulfillment and app functionality
Merchants may request deletion of stored data at any time

5. Data Sharing

We do not sell, rent, or share merchant or customer data with third parties, except when required to operate essential services (such as secure hosting or AI processing providers), all of which comply with strict confidentiality standards.

6. Merchant Rights

Merchants may:
Request access to stored data
Request data deletion
Uninstall the app, which stops all data collection
Upon uninstall, data will be deleted or anonymized within a reasonable timeframe unless required for legal or accounting purposes.

7. Changes to This Policy

We may update this policy as the app evolves. Significant changes will be communicated through the app or our website.

8. Contact Us

If you have questions about this Privacy Policy or your data, please contact:
📧 support@1024.ai
🌐 https://1024.ai